Who we are
HYPE is a Canadian CRO agency based in Toronto, Ontario. The legal entity is Supernova Toronto Inc. (Ontario Corporation Number 003319563), operating as HYPE. You can reach us at support@hype-media.co.
Business clients only
Our services are sold to businesses, not consumers. By hiring us, you confirm you are acting for a business and have the authority to sign for it.
Your agreement with us comes first
Every engagement is set out in a signed service agreement or proposal. It covers the scope, term, fees and deliverables. If anything in these terms conflicts with your signed agreement, the signed agreement wins.
Our services
Depending on your agreement, we provide conversion rate optimization (CRO), funnel audits, landing page strategy, design and development, offer strategy, A/B test planning, build and analysis, Shopify support, website redesigns, reporting and strategic consulting.
Monthly programs are outcome-focused, not task-count focused. We prioritize the work most likely to improve your results, so the number of tests, pages or tasks completed can vary month to month based on traffic, statistical significance, complexity and your priorities.
Fees and payment
Fees, billing dates and payment terms are set in your agreement. Payments are made through Stripe, and work for each period starts once payment is received. See our Payments and Security page for details.
All payments are final and non-refundable. See our Refund Policy.
Work outside the agreed scope, such as extra landing pages, new funnels, microsites or major redesigns, is quoted separately and only starts after you approve it in writing.
Your responsibilities
To do the work, we need timely feedback, approvals and access to the tools your agreement lists. These usually include Shopify, analytics (such as GA4 or Triple Whale), testing tools (such as Intelligems) and heatmap tools (such as Microsoft Clarity or Hotjar).
Delays in providing assets, access, feedback or approvals move the timeline by the same amount. They do not entitle you to a refund or credit, because we allocate resources to your project in advance. You are responsible for the accuracy of the content, claims, prices and offers you approve for publication.
Results are not guaranteed
CRO is testing. Some tests win and some lose. We do not guarantee any specific conversion rate, revenue, ROAS or other result. Results depend on your traffic, offer, product, market conditions and many factors outside our control. Case study results on our site are real results from past or current clients and do not promise the same outcome for you.
Intellectual property
Once all invoices for the engagement are paid, you own the final deliverables we create specifically for you, including approved landing page designs, copy, design files and implementation assets.
We keep ownership of our own CRO frameworks, audit methods, processes, internal systems, templates and know-how. Nothing in an engagement transfers those to you.
Portfolio and marketing
We may show publicly visible pages, funnels and designs we built for you in our portfolio and marketing. We do not publish your revenue figures, analytics, test results, conversion metrics, pricing strategy, customer data or other confidential information without your written consent.
Confidentiality
We keep your non-public information confidential during the engagement and for two years after it ends. This includes your data, analytics, metrics, strategy documents, audit findings, pricing, roadmaps and customer insights.
Non-solicitation
During an engagement and for 12 months after it ends, you agree not to directly solicit or hire a HYPE employee or contractor who worked on your account. This does not apply to people who answer a general public job ad.
Limitation of liability
We are not liable for website downtime caused by third-party platforms, changes in ad performance or traffic quality, revenue changes outside our control, platform outages, or limits of third-party software.
Our total liability for any claim related to an engagement is limited to the fees you paid us under that engagement.
Force majeure
Neither party is liable for delays caused by events outside its reasonable control, including natural disasters, government restrictions, internet outages and platform failures.
Using this website
The content on hype-media.co is for general information. Do not copy, scrape or reuse our content, designs or case studies without permission. Links to third-party sites are provided for convenience and we are not responsible for their content.
Governing law
These terms and all engagements are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.
Changes
We may update these terms. The date at the top shows the latest version. Changes do not alter a signed agreement unless both parties agree in writing. Questions: support@hype-media.co.