How we bill
Monthly programs are invoiced through Stripe on the first day of each month. One-off projects are invoiced as set in your proposal. Payment is due within 7 calendar days of the invoice date, and work for each period starts once payment is received.
All payments are final
We do not offer refunds. All payments are final and non-refundable, including when a project start is delayed because assets, access or approvals arrive late. See our Refund Policy.
Accepted payment methods
We accept Visa, Mastercard and American Express, and bank payments where Stripe supports them for your country. All payments go through Stripe's secure checkout or Stripe invoices.
Currency and taxes
Prices are quoted and charged in US dollars (USD). Prices exclude applicable taxes. Where sales tax applies, such as HST for Canadian clients, it is added to the invoice.
Late payments
If an invoice is not paid by its due date, we pause work until it is paid. Paused time does not extend the paid period.
Extra work and expenses
Work outside your agreed scope is quoted and invoiced separately, only after you approve it in writing. Third-party costs such as premium apps, software, fonts or stock assets need your approval first and are billed to you directly by the vendor where possible.
How your payment details are protected
Stripe is certified to PCI DSS Level 1, the highest level of security certification in the payments industry. Your card and bank details are entered on Stripe's encrypted pages and are never stored on our servers. We only see the payment status and the last four digits of the card.
How we protect access to your accounts
- We ask for staff or collaborator access, never your owner password.
- We use two-factor authentication on our accounts wherever the tool supports it.
- Only the team members working on your account get access.
- We remove our access when the engagement ends.
Discounts and promotions
Any discount or promotion comes with its own written terms, shown before you pay.
Questions about a charge
If a charge looks wrong, email support@hype-media.co with your invoice number before contacting your bank. We reply within 2 business days.
Chargebacks
Opening a chargeback or payment dispute without valid grounds is a breach of your agreement. We contest every such dispute with evidence and pursue the full amount owed, plus collection and legal costs where the law allows, through legal action in Ontario or in your own jurisdiction. See our Refund Policy.