Monthly programs
Monthly programs start with a fixed term set in your agreement, usually 90 days. That gives us enough time to audit, build, test and roll out winners.
During the fixed term, the agreement can only be ended early if both parties agree in writing.
After the fixed term, the program continues month to month on the same terms. Either party can cancel with 30 days' written notice.
How to cancel
Send written notice to support@hype-media.co, or to your HYPE contact by email. The 30-day notice period starts on the day we receive it. Notice by Slack message alone is not enough.
Billing during the notice period
The notice period is billed as normal. All payments are final and non-refundable, including payments for the notice period. We keep working on your highest-priority items until the end of the notice period.
Cancelling stops future billing after the notice period. It does not refund payments already made.
One-off projects
Once you sign and pay for a one-off project, the payment is final, even if work has not started yet. We reserve team time for your project as soon as you book it. If you cancel, we hand over everything completed up to that point.
What you keep
You keep every page, design, copy file and implementation asset we built for you once all invoices are paid. We hand over completed work at the end of the engagement.
Access at the end
When the engagement ends, we remove our access to your Shopify, analytics and testing tools. Please also remove any staff or collaborator accounts you created for us.
If HYPE cancels
We can end a month-to-month program with the same 30 days' written notice. If we do, we complete the paid period and hand over all work.